Hana Kai Maui Pandemic Policies and Info


Aloha upcoming guest,

Due to legal requirements concerning COVID-19, please be advised that Hana Kai Maui will require trans-Pacific travelers to email their COVID-19 pre-arrival test results to hanakaimaui@gmail.com prior to arrival. We will be unable to accommodate guests who do not provide results in advance, have not received test results, or have tested positive for the virus.    

We are taking steps to protect our guests and employees by implementing recommendations from the CDC and Hotel Industry experts.

  • Please wear a mask whenever social distancing is not possible, especially on walkways or at the front desk.
  • Practice social distancing at all times within the property and throughout Hana.
  • Wash hands or use hand sanitizer frequently

In addition, team members:

  • are committed to staying home if they feel sick
  • are sanitizing high touch surfaces prior to check-in

Due to the pandemic, temporary changes to our accommodations and services include:

  • removal of decorative bedspreads, area rugs and throw pillows
  • suspension of daily housekeeping service. We will supply guests with fresh linens and amenities as needed.
  • reduced office hours are from 8am to 5pm daily, however, office staff are also working in rooms, so the office may be closed periodically during the day even though staff members are on property.

Please be aware that certain businesses and services in Hana may not be open/available during your stay. As of today:

  • Kaumahina and Pua’a Ka’a state wayside parks (Public Bathrooms) along the Hana Highway are currently closed! Please be sure to use the bathroom before setting out on your adventure to Hana!
  • Hana Ranch Restaurant and The Preserve at Hana Maui Resort (formerly known as Travaasa Hana) are currently closed and will not reopen until November 20 at the soonest.
  • Several lunch wagons are open and more are reopening as tourists return to the islands. Some remain open after dark but be careful not to depend on it in this time of uncertainty. You have a full kitchen in your unit.
  • Haleakala National Park – Kipahulu Division (Seven Pools):
    • Open Mon-Fri 9am to 5pm
    • Trails are open
    • Bathrooms are open
    • No swimming
    • Visitors center is closed.
  • Waianapanapa State Park
    • Loop trail is closed
    • Coastal trail is open
    • Black sand beach is open
  • Hana Lava Tube open as of October 20.
  • Hana Cultural Center is currently closed
  • Kahanu Garden and Pi’ilani Heiau is currently open but we recommend calling ahead or making a reservation.
  • Hana Ranch Store and Hasegawa General Store are open and welcome visitors. Masks are required, rules are posted at entrance. Stores are open 7am to 6pm daily.
  • Hana Gas is currently open 6am to 8pm daily except Sunday closes at 6pm.


Covid-19 has caused a shift in the lives of people living in tourist areas worldwide. With the re-introduction of tourism to the Islands, we ask that you respect the people and cultural values of this area. To date, the Hana Community has had zero cases of Covid-19. Due to our lack of medical facilities in the area, the community is understandably concerned with the return of off-island travelers. We expect guests of Hana Kai Maui to heed covid-19 protocols at all times when visiting Hana and to wear masks and socially distance whenever and wherever you encounter others.

Fortunately, Hana is a perfect place for social distancing! The beaches are open! We welcome you and hope you enjoy your stay.



Pandemic Checkout Procedure:

Please help us keep our employees safe and our units free of insects by following these simple procedures. Employees will wait 24 hours before entering units after checkout.

  • Wash dishes and discard open/leftover food. (It’s ok to leave clean dishes to dry)
  • Remove bed linens (leave blanket and mattress pad on the bed)
  • Place dirty sheets & towels in the linen bag provided and leave it near the door.
  • Tie kitchen trash bag (if used). Leave in place
  • Close all doors and windows, turn off all lights and lock the door
  • Drop keys in one of the key drop boxes (at front desk or manager’s office)

Your Kokua (help/cooperation) is greatly appreciated!!